FAQs & POLICIES
When will my order be dispatched?
All online orders will be dispatched within three business days
What is your Refund Policy?
Unused items may be replaced with new ones, subject to inspection by one of our team members.
If the item is used and has been damaged, we may be able to repair it.
We are not liable for return shipping costs, however will cover shipping costs to resend any items.
We are not responsible for any item not being received and offer no refund.
What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter.
When ordering or registering on our site, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You can, however, visit our site anonymously
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience - your information helps us to better respond to your individual needs
- To improve our website - we continually strive to improve our website based on the information and feedback we receive from you
- To process transactions - your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the sole purpose of delivering the purchased product or service requested
- To administer a contest, promotion, survey or other site feature
- To send periodic emails - the email address you provide for order processing will only be used to send you information and updates pertaining to your order
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website.
These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites